Complaint handling in a commercial cleaning business.
Posted Date: 2014-11-19
If you have engaged a business to provide your office cleaning, commercial cleaning, strata cleaning or medical cleaning, it’s refreshing to know that any feedback you provide will be taken seriously by all of the management team.
Blue Sky prides itself on its uncompromising approach to client satisfaction. We actively seek out feedback from our clients and use it to improve our service. Communication is logged and discussed within our management team regularly. Client feedback, and how we handle it, forms an integral part of our certified quality management system (ISO 9001).
If you (the client) need to make a complaint regarding our cleaning and associated services, we will analyse the issue to establish the root cause and then seek to put things in place to prevent a recurrence. We will keep you informed of our progress if the matter cannot be resolved immediately.
One thing that you can be sure of is that we will not be happy until you are happy.
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